Which? Member Service Centre

Our leading Member Services Centre (MSC) has been working hard to support Consumers since 1957 when we first published our Which? Magazine from a converted garage in Bethnal Green

We have 60 years of experience under our belt and have fast become the UK's largest consumer organisation. From having to wear seatbelts to scrapping credit card charges we even make the unsafe safe. Our aim is simple and has always remained the same: to be a voice for consumers, to constantly question on your behalf, to champion your rights and to give our impartial advice on everyday decisions.

We opened our Cardiff office in September 2018 and are fast approaching our first anniversary. Located in the City’s Capital Quarter our members service centre takes a diverse range of calls from our members and the general public.

Whether it’s someone wishing to speak about their subscription or a member of the public worried their fridge freezer is a fire hazard you never know what to expect.

Although we are a not for profit organisation we are a very commercially focused organisation offering our members a variety of services. The revenue we receive from our commercial services is used to fund the charitable part of our business. We pride ourselves on the quality of conversation we have with our members and our sales advisers explore a variety of sales opportunities that benefit our members.

Types of roles

We have a variety of roles in our Cardiff office but every role has one thing in common – to deliver a fantastic customer service.

Customer Sales and Service Advisers

Frontline customer service roles which deliver the service our member have come to expect. These roles also have responsibility for delivery against sales targets and retention.

Team Manager (Known as Team Coaches internally)

To drive, inspire and engage your teams in achieving and exceeding against their objectives.

Support roles

Our support function include IT, Operations, Resource Planning, Complaints Handling and Business Improvement.

We are always keen to hear from those with the desire to go that extra mile and do their very best for the Consumer’s we support. Our friendly teams undergo a tailored five week training programme equipping you with the skills and knowledge needed to ensure that your time with us is a success!


What we'll give you in return

Let's not be modest, our rewards package is one of the best out there...

We offer a salary £17,500 + performance related bonus up to £3,000

In addition to a competitive salary and bonus we offer a generous 28 days holiday, life assurance and a fantastic pension scheme where we contribute 11% after just one year of service.

We aren’t a typical call centre with long opening hours, you will work a 35 hour week with multiple shifts starting between 08.30am -10.00am and 1 in 3 Saturdays from 09.00am -1.00pm.

Our office is close to Cardiff Bus and Train station and a stone’s throw from Cardiff City Centre. It’s a very friendly office so expect to make new friends!